Contact centres not meeting PCI standards


A new survey reveals that many UK contact centres are failing to meet standards aimed at tackling credit card fraud.

The payment card industry (PCI) Data Security Standard (DSS) sets out rules that aim to ensure that credit card data is handled correctly and safely. However, according to a study by call centre solutions provider Sabio, a third of call centres in the UK are not PCI-compliant. A further third reported that they were unsure as to their current PCI status.

Sabio director Adam Faulkner commented: "As an industry, however, the contact centre sector still has a lot of work to do in helping organisations to meet their PCI compliance obligations."

A study released this month by technology firm Unisys found that many consumers believe credit card fraud will increase as a result of the recession.

Around seven in 10 said they believed they are now more likely to fall victim to the crime.

Published: 1 May 2009