OTF calls for 'transparent' card charges
By UK CreditCards.com
In response to the recent increase of travel booking credit card charges, the Office of Fair Trading (OFT) has asked airlines and travel firms to make all booking charges "clear and transparent."
The comments were made after evidence emerged that fees for paying for airline tickets on debit and credit cards had risen significantly over recent months.
A Which? Holiday report revealed that one company was even charging 600% more for some of their booking fees since the beginning of last year.
An OFT spokesman indicated that the organisation was not likely to launch an investigation into the fees, as the travel firms retained the right to charge them provided that customers "are not misled." However, he added that the way in which these fees were advertised might need to be looked at.
"It has to be made clear when purchasing that they will be charged, that information has to be clear and transparent," he said. "We've done a lot of work with airlines and have said that they need to ensure their advertising and processes are clear."
Published: 21 July 2009
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