Online credit card transactions causing concern


Online credit card transaction fearsThe majority of British consumers do not feel "totally confident" when making online credit card transactions, new research has revealed.

A third of respondents to a YouGov survey, commissioned by payments system ClickandBuy, said that they do not often make purchases over the internet.

Of this group, more than half said they were reluctant to make online transactions because of fears over credit card security.

Just four in 10 of all the consumers questioned said that they were "totally confident" their credit cards were safe when shopping online.

However, ClickandBuy director of e-commerce Nick Drew commented: "Consumers are correct in recognising that the internet provides fraudsters with a more flexible means of committing fraud, but savvy online shoppers realise that there are safe and secure online payment methods available."

Mr Drew suggested that online retailers should provide consumers with as many different ways of paying as possible.

That way, the customer can be reassured that a number of payments firms have vetted the website and cleared it, he added.

Published: 12 May 2009